Return & Refund Policy

At Kadamba, customer satisfaction is important to us. We strive to provide high-quality eco products and organic manure products with reliable service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return or replacement only in the following cases:

• Damaged product received
• Incorrect product delivered
• Defective or unusable product
• Missing items in the order

Return requests must be raised within 24–48 hours from the date of delivery.

2. Non-Returnable Products

The following products may not be eligible for return or refund:

• Used or damaged products after delivery
• Products damaged due to improper handling or storage
• Customized or bulk orders once dispatched
• Products returned without original packaging

Kadamba reserves the right to reject return requests that do not meet policy conditions.

3. Return Process

To request a return or replacement, customers must contact us with:

• Order details
• Product images showing the issue
• Brief description of the concern

After verification, our team will provide further instructions regarding replacement or resolution.

4. Refund Policy

Refunds may be processed only after successful inspection and approval of the returned product.

Approved refunds will be processed through the original payment method within a reasonable timeframe, depending on banking and payment gateway procedures.

5. Replacement Policy

If the product is found damaged, defective, or incorrect, Kadamba may provide:

• Product replacement
• Partial refund
• Store credit or suitable resolution

The resolution method will depend on product availability and issue verification.

6. Cancellation Policy

Orders may be cancelled before dispatch confirmation. Once the order has been shipped, cancellation requests may not be accepted.

For bulk or commercial orders, cancellation terms may vary depending on production and shipping status.

7. Shipping Charges for Returns

Shipping charges for approved returns or replacements may be handled by Kadamba depending on the nature of the issue.

Unauthorized or unnecessary returns may require customers to bear return shipping costs.

8. Contact Us

For return, refund, or replacement assistance, please contact:

Kadamba
Bangalore, India
Phone: +91 9606123123
Email: info@kadamba.in